Our approach to training design & delivery

Four key values guide our approach to learning design and training delivery:

  1. We are all learners. Being able to put oneself in learners’ shoes and see things from their point of view is a prerequisite of effective learning design and delivery.

  2. People are individuals. The starting point is to understand learners and think about them as individuals, even when they are part of a group. By building on what they already know and working from the known to the unknown, we maximise their opportunities for effective learning.

  3. Motivation leads to improved performance. This belief emphasises the need for regular effective feedback and positive reinforcement. What’s also important is the fact that effective learning is not perceived as an end in itself, but as a powerful tool for achieving business success.

  4. Learning is an active process. Although it may seem obvious, every process and each activity in a training event or programme must be designed so that people can learn. It’s therefore vital to get people involved, make them think, gain their commitment and encourage them to take responsibility for their own learning.

Customised training programmes/workshops

If you require a programme or an in-house event that addresses specific concerns or needs, we can design a package that meets your training objectives.

We can refocus an existing course/programme, or develop something completely new from the ground up.

There's more about customised training and learning solutions here

How we work

We do not use subcontractors.

All our courses are designed and presented by Jane Smith, who has many years’ experience of developing and running courses for universities and colleges, financial institutions, industry, government departments, local authorities, NGOs and other public sector bodies.

See our client list here.

Jane Smith

As well as being a highly experienced trainer and course designer, senior partner Jane Smith is also an author whose business books have been consistently high sellers for publishers including Hodder Headline, Kogan Page, Pearsons and Longmans.


She also writes articles and features for a variety of publications, and is the author/co-author of a range of personal development audio books published by Word Smiths.

Jane Smith is a Member of the Chartered Institute of Personnel and Development (CIPD) and holds a postgraduate qualification from the Institute in managing and delivering training.